Terms of Service — Luna Matcha

Effective: June 2026

Overview

This website is operated by Luna Matcha. Throughout the site, the terms “we”, “us” and “our” refer to Luna Matcha. Luna Matcha offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 — Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction in the use of the Service.

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms may result in immediate termination of your access to the Service.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, not including credit card information, may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 — Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update information on our site.

Section 4 — Modifications to the Service and Prices

Prices for our products are subject to change without notice.

Wholesale Pricing: Wholesale rates and bulk pricing may fluctuate based on current currency exchange rates, international shipping fees, product availability, and global logistics costs.

We reserve the right to modify or discontinue the Service, or any part of it, without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 — Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns & Refunds Policy.

Due to food safety and health regulations, matcha and other food products may be non-returnable once shipped.

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

Section 6 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

These restrictions may include orders placed by or under the same customer account, the same credit card, and/or the same billing or shipping address.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by unauthorized dealers, resellers, or distributors. This prohibition does not apply to officially approved wholesale accounts purchasing through authorized B2B channels.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account information, including your email address and payment information, so that we can complete your transactions and contact you as needed.

For more details, please review our Returns & Refunds Policy.

Section 7 — Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind.

Any use of optional third-party tools is entirely at your own risk and discretion.

Section 8 — Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy.

We are not liable for any harm or damages related to transactions made in connection with third-party websites.

Section 9 — User Comments, Feedback, and Other Submissions

If you send creative ideas, suggestions, proposals, plans, reviews, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may use such comments without restriction.

We may, but have no obligation to, monitor, edit, or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable.

You agree that your comments will not violate any right of any third party and will not contain unlawful, abusive, obscene, or malicious material.

Section 10 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 — Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

Section 12 — Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

• For any unlawful purpose
• To solicit others to perform or participate in unlawful acts
• To violate any laws, regulations, rules, or ordinances
• To infringe upon our intellectual property rights or the rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or malicious code
• To collect or track personal information of others
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• To interfere with or circumvent security features of the Service

We reserve the right to terminate your use of the Service for violating any prohibited uses.

Section 13 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

You expressly agree that your use of, or inability to use, the Service is at your sole risk.

The Service and all products and services delivered to you through the Service are provided “as is” and “as available” for your use, except as expressly stated by us.

In no case shall Luna Matcha, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 — Indemnification

You agree to indemnify, defend, and hold harmless Luna Matcha and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, suppliers, service providers, subcontractors, and employees from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Section 15 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

Section 16 — Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive termination of this agreement.

These Terms are effective unless and until terminated by either you or us.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any term of these Terms, we may terminate this agreement at any time without notice and may deny you access to our Services.

Section 17 — Entire Agreement

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 18 — Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States.

Section 19 — Shipping and Risk of Loss

All orders are shipped to the address provided by the customer at checkout. Customers are solely responsible for providing a complete and accurate shipping address.

Once an order has been marked as "Delivered" by the carrier, the order is considered fulfilled and completed, and the risk of loss, theft, damage, or misdelivery transfers to the customer.

Luna Matcha is not liable for packages that are lost, stolen, delayed, damaged, or missing after delivery has been confirmed by the carrier.

If tracking does not show "Delivered" and a package is believed to be lost in transit, customers should first contact the carrier and initiate any available investigation, service request, or claim. Luna Matcha may assist with the investigation process when appropriate and may, at its sole discretion, offer a replacement or refund if the carrier confirms that the package was lost prior to delivery.

Customers seeking additional delivery security may request signature confirmation when available. Luna Matcha reserves the right to require signature confirmation for certain high-value orders.

For complete information regarding shipping, delivery issues, damaged items, lost packages, returns, refunds, and order eligibility, please review our official Shipping Policy and Returns & Refunds Policy.

Section 20 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

Section 21 — Contact Information

Questions about the Terms of Service should be sent to us at info@lunamatcha.com.

Luna Matcha
2003 Sawtelle Blvd.
Los Angeles, CA 90025
United States
Phone: 310-473-2035
Email: info@lunamatcha.com