Purchase Options & Cancellation Policy

Effective: May 2026

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it at any time. Your order confirmation emails have links to your order, and you can manage your subscription directly from there.

Please see our Returns & Refunds Policy for more details on retail subscription returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying a fresh-to-order, custom-made, or out-of-stock product not yet in our local U.S. inventory. Payment is collected securely at checkout, and your items are consolidated into our direct shipping cycle from Japan to ensure peak freshness.

• Retail Pre-Orders: You can cancel or modify a retail pre-order before it has been processed and shipped from our facility. Once fulfilled or shipped, it cannot be canceled, but you may request a return in accordance with our standard retail policies.
• Wholesale Pre-Orders: All wholesale pre-orders (including our 100g bulk allocations) are strictly Final Sale. Once your order is processed and submitted to our weekly order cycle to the factory in Japan (every Monday), it cannot be canceled, modified, or refunded under any circumstances.

See our Returns & Refunds Policy for complete details on eligibility and restrictions.

Contact Us

For any questions regarding your purchase options, pre-orders, or subscription modifications, please contact our team at info@lunamatcha.com.